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This page will provide answers to all frequently asked
questions
About
the products and services we provide.
If your questions are not answered
here, please
Contact Qservice
We will be glad to provide any further assistance.
Parts Condition
& Criteria used in the item's Description
FAQs
Test Instrument And spare parts FAQs
Technical manual FAQs
SONY Original
Parts FAQs
EBAY Specific FAQs
Q -
I
Want to know what are the criteria for describing an item as "USED 100%
WARRANTY"
A -
All the spare parts we are
offering for sale, here or at ebay, are guaranteed to be exactly as described,
this means that if we describe an item as being "USED TESTED 100% WARRANTY" the
item is guaranteed to be 100% working and within specifications, however if this
item is a spare PCB the adjustment parameters will have to be realigned
when replaced.
We use the following
Descriptions
"NEW or NEW OLD
STOCK"
Parts new in their
original manufacturer packing, may be new current line items, or new old
stock
OR
Parts new but taken out
from their original packing
OR
Parts new taken out
from cosmetically damaged consumer equipment, in this case the part for
example, the HV flyback transformer from a TV set with a broken cabinet,
the transformer is new but will be removed from the cracked chassis, so
it will have solder on it
OR
New parts we
obtained for use in our service facility, have been tested in equipment
but due to wrong diagnosis the problem was elsewhere, again these parts
may have signs of being tested like solder or fingerprints.
In every listing we
always state besides " NEW " the individual part condition
"USED 100% WARRANTY"
1.
Suppose the item
described is an expensive PCB used in a TV, we will install the PCB to
the TV using this same PCB, the TV will be extensively tested for
correct functionality, and THEN the PCB will be wrapped in antistatic
packing, and labeled.
This item is Guaranteed to
be 100% working when shipped
2.
If there is a cosmetically
damaged piece of equipment, we will make all the necessary repairs to
have it completely working and performing as per manufacturers specs,
and then it will be stripped down to parts, everything that comes out
from it is packed in antistatic bags, and labeled,
All Parts taken out are
Guaranteed to be 100% working when shipped
This
procedure is followed for the following, and is the major parts category
we supply
1 - PCBs for test equipment or
Consumer Audio Video equipment
2 - CRTs for Oscilloscopes TDRs
or Rear projection TVs
3 - Expensive ICs mainly for use
in test gear or high end equipment
4 - Mechanical assemblies like a
complete Cassette recorder mechanism, or a thermal printer for a TDR
5 - Electronic Components like
special potentiometers - switches used in test equipment
6 - Lens assemblies for Camera
or Camcorder
"USED WARRANTY"
Suppose the item
described is a power supply PCB used in an oscilloscope, we have
the oscilloscope partially working, that is operating but another
irrelevant to power supply section has a non repairable fault
due to parts mot being available, this power supply is known working,
but we cannot be 100% positive, of course we will accept this board back
for a full refund if it fails to meet specifications
This item is also Guaranteed
to be working when shipped
"USED UNTESTED"
Well this description says
it all, this part was taken out from equipment we could not test, it is
priced accordingly, and offered for sale AS - IS, we do not give any
warranties, and we will not accept it back, if it is not working
Test Instrument & spare
parts FAQs
Q
-
I
have decided to buy a Tektronix plug-in from you, what sort of guarantee you are
giving..??, and what about calibration..??,
are your instruments calibrated..??
A
-
All the instruments we are
offering for sale, here or at ebay, are guaranteed against being DOA (Dead on
arrival).
All
instruments are checked thoroughly by our service department, all functions are
verified, and if anything is missing, broken, or has signs of being overheated,
is replaced, what you get is a complete and 100% functioning instrument,
However we are not a calibration laboratory, and we cannot issue official
calibration certificates.
¨
Q
-
I
have decided to buy a spare part I need from Qservice, what sort of guarantee
you are giving..??,
Are your parts new..??, or used..??
A -
Qservice is NOT a bulk spare parts
reseller, we are pure technical people, and would like to serve our customers
the way we would like to be treated as customers,
the majority of spare parts
you will see within our site or eBay, are parts that were obtained
originally for our service facility, As you may or may not know, in order to
efficiently run an advanced electronics service facility, a lot of spare
parts and service manuals are required to be immediately available, this
is a very serious business drawback, as with time this stock may grow to
very high levels, with rapidly changing technology, these parts are
becoming obsolete very soon, and loose a big percentage of their original value,
a lot of the parts offered here are considered to be obsolete by now, or the
equipment they were originally designed for is already obsolete, these parts are
usually offered at a fraction of their original price cost, you may for example see a NOS camcorder PCB assembly that originally cost several hundred
dollars, offered for sale at 10% or even less the original price, this
unfortunately is the way things work out in the modern electronics servicing
industry.
However since the spirit behind our
mission is to supply spare parts and repair / restoration help for
obsolete equipment, you will also find a lot of used known to be
good, or used ex equipment - tested spares, as well as some selected, known to
have a
high fault rate, repair parts for current Sony consumer electronics
equipment.
There are no cheap alternative
supplier parts here, all parts are genuine replacements as these were / are
supplied by the original manufacturer of the specific product,
only the original part can be
trusted to function correctly, this is more critical with semiconductors,
as usually manufacturers like tektronix, Sony, HP-Agilent, and many other
high end brands, use standard components specifically selected for their
equipment, so a 2N3055 transistor may cost 10 times as much when supplied
by tektronix, but it is not a standard of the shelf 3055, it is a selected
device, with very tight specifications.
the spare parts we are
offering for sale, here or at ebay, are
1 - BRAND
NEW CURRENT LINE PARTS
2 - NOS - BRAND NEW OLD STOCK PARTS
SEALED IN THEIR ORIGINAL PACKAGING
3 -
NOS - BRAND NEW OLD STOCK PARTS
3 - USED PARTS TAKEN OUT FROM
COSMETICALLY DAMAGED EQUIPMENT, OR FACTORY SURPLUS BOARDS
All
our parts are guaranteed against damage during transport,
New current line parts are all
sealed in their original factory package, and are guaranteed for any transport damage,
however we cannot accept them back, once they have been used,
New OLD stock
NOS parts, are also
guaranteed to the extend described above.
Used parts are sold on the
basis that they are individually described, so if a used part is described as
100% functioning, then it is guaranteed, if it is described as sold AS-IS, or as parts unit " like
a PCB that we cannot verify its condition ", then is sold in AS-IS condition, no
guarantees - no returns
PLEASE NOTE:
All used parts have a warranty
sticker, tampering with our warranty sticker VOIDS any warranty.
One note here specifically about semiconductors.
NEW or NOS Semiconductors for Sony equipment are
usually sealed in antistatic bags, there are NO returns accepted for
semiconductors, once opened, OR SOLDERED.
Used semiconductors if / when offered for sale (
usually very hard to find obsolete devices ) are also guaranteed to be
100% working.
These semiconductors are ALWAYS offered with a
unique individual description, may also have a warranty sticker (
expensive Tektronix hybrid Ics ) and usually the production date code is
also mentioned, all used ICs are removed from known tested working equipment,
in the most unlike event any part develops a problem
within a 7 day period from receiving , will be accepted back for replacement ,
provided the warranty sticker is intact, and the production date code matches .
Please Understand our terms
DO NOT ASSUME ANYTHING
We give crystal clear
descriptions for all items and services offered through our site, if you are not
sure about something, please ask questions using our
contact
form, do not just look at the small pictures, for the majority of our expensive
used spare parts, we provide unique 1200 x 800 hi resolution pictures, read the
descriptions carefully, experience has proved that misunderstandings are due to
happen if description statements are overlooked.
¨
Q -
I
have decided to buy from you, what is the shipping policy of Qservice..??
A -
We always try to give you the best services available click
HERE
for specific shipping information
¨
Q -
I
have decided to buy from you, what are your terms of payment..??
A -
We accept the following payment methods
1.
Paypal payments
2 .
Domestic US Money orders
3. Personal or Company checks
4.
Cashiers Checks
5.
Bank Transfers
We do not directly accept credit cards, All
credit card transactions are handled through
Paypal ,
where you can use your credit or debit card in their secure server,
We Do accept Western union payments
International post office money orders, or COD
If you want to pay using any other payment form
Please
Contact us
Reprinted & PDF manual FAQs
Q - You
have a nice manual collection here, but why you are asking these high prices,
when some sellers offer 30 - 50 - 100 - or 200 PDF manuals in a CD for
10.00$.. or even less , why Do I have to pay you.. ??
A - Quality has its price -
If for example you are in the market to buy a good screwdriver, you may see a nice case with
a 100pcs screwdriver collection selling for under 5.00$, yet you
know that the price of only
one good quality screwdriver is over 20.00$....!!, The difference is that while
the good quality tool will last for a lifetime, the cheap alternatives will die
within their second use. The same applies to our manuals, while others sell you
raw questionable quantity, or free internet downloads, we sell quality bundled with effectiveness tools, but
above all we respect our customers, Qservice will never sell cheap raw files.
Qservice
is offering The best manuals for obsolete equipment money can buy and that's it
......
¨
Q - I
have purchased a Tektronix XXXX service manual from you a while ago, and yes I
am impressed with its quality, but why you are now offering the same CD
containing service AND operators manuals
for the same price I paid ....?? Do I have to pay more to get an update with the
second manual ??
A -
MOST Certainly NOT - Updates containing additional information under
the same part #, Are free to download to all those who have purchased the same
part # in the past. All you have to do is send us email with transaction number
(Paypal), and depending on the size of the file, it will either be emailed to
you, or we will send you download info. If however you want to get a CD, then
you will have to pay the shipping costs. This free service DOES NOT apply to
LOW resolution
PDF manuals.
¨
Q - I
have purchased a Tektronix XXXX service manual from you a while ago, and yes I
am impressed with its quality, but why my copy does not have bookmarks -
Hyperlinks...??, as the one you are selling here, Do I have to pay more to get
an update with Bookmarks - Hyperlinks ??
A -
MOST Certainly NOT
- Qservice is gradually upgrading all
manuals with improved navigational tools, this is a slow and time consuming
task, after all please do not forget that we do sell quality, not quantity, so
we have to process everything the correct way. However Updates containing
additional features under the same part #, Are always free to download to all
those who have purchased the same part # in the past. All you have to do is send
us email with transaction number (Paypal), and depending on the size of the
file, it will either be emailed to you, or we will send you download info. If
however you want to get a CD, then you will have to pay the shipping costs. This
free service DOES NOT apply to
LOW resolution PDF manuals
offered as such through ebay
¨
Q - I
have Decided to buy a reprinted manual from you, what if I am not satisfied with
its quality - readability - construction..??
A - You have 14 days to check your manual out, if not
100% satisfied with it, Just send it back in the same condition it was shipped
to you, once we get it, you will get your full payment refund, You have to
contact us to get an RMA number, return shipping will be paid by you.
¨
Q - OK
you convinced me, how do I buy a PDF manual for a Tektronix "XXX" oscilloscope
in PDF format on CD..??, or in printed book..?? What
are your terms of payment..??
A -
We do not directly accept credit cards, All
transactions are handled through
Paypal ,
if you want to pay using any other form of payment, please
CONTACT US
Q
- OK
But I want it fast, Can I download the manuals I purchased from your server
A - Yes, Actually we have separate links for download
option in all our Tek - HP - Fluke manuals, once paid and within 12 hours,
you will get link and download instructions, we DO NOT use FTP, so the download
is just a matter of logging in to our server, and get the file, no special FTP
terminology or knowledge is necessary.
SONY
"OEM" Parts FAQs
Q -
I have decided to buy some
parts / accessories from Qservice, what sort of guarantee you are
giving..??, and what about condition..??, are your parts new or used..??
A - All the Parts we are selling are
uniquely described as best as we can, the majority are brand new, however we do
have some used parts, mainly printed circuit boards for older equipment, these
boards, have been taken out from cosmetically damaged and known good equipment,
and all necessary precautions regarding static electricity damage, and storage,
are always taken, however due to the nature of electronic components, we cannot
accept electronic components / assemblies back for any reason.
To assist
customers to get a better evaluation of the offered repair parts, we always
assign them a condition code, explanation of these condition codes are given
below.
New boxed = Brand new original Sony spare
part in its original factory box, it may be current line item, or new old stock.
New
= Brand new original Sony
spare part without its original factory box, usually old stock item.
AS new
= repair part taken from
brand new Sony equipment usually when the equipment has been physically damaged,
all parts falling in this category are always tested for correct functionality,
and offered for sale in greatly reduced prices, compared to brand new boxed or
unboxed parts.
Used
= Repair parts taken from
used equipment, usually when the equipment is considered not repairable due to
high repair costs, like TVs in need of a new CRT, or camcorders in need of new
PCBs, all parts falling in this category are always tested for correct
functionality, and offered for sale at very low prices,
however no warranty can be given, with the exception of shipping damage.
Scrap =
Assemblies like PCBs or mechanical parts, these assemblies failed to pass our
tests, and are offered for sale as scrap parts, No warranty of any kind, even
shipping damage
¨
Q - I
have decided to buy from you, what is the shipping policy of Qservice..??
A - We always try to give you the
best services available click HERE
for specific shipping information,
Some heavier, and / or expensive parts or accessories, are listed as having a
flat price per item, the flat price per item includes free airmail shipping
anywhere in the world, the parts / accessories with free shipping are
clearly identifiable
in each unique description, for the items without a free shipping statement, a
30.00 US$ minimum order applies, this 30.00 US$ minimum order also includes
free shipping, as long as the net total parts weight is below 2kg,
for heavier items, please contact
us and ask for a quote.
¨
Q - I
have decided to buy from you, what are your terms of payment..??
A -
We do not directly accept
credit cards, All transactions are handled through
Paypal
, Or via direct bank
transfer, if you want to pay
using any other form of payment, please
Contact us
Q
- I want to buy some transistors, ICs,
and small items, and there is no "ADD to CART" button next to the item,
as I got the part numbers, and prices after searching through your pages,
so... how do I pay..??
A -
You have to send us mail using our
contact form
with your order, stating
exactly the part #, and qty you want, and we will send you an
invoice, then you will pay against the invoice.
¨
Thousands of happy
customers cannot be wrong.....
Qservice is an eBay power
seller for over three years now
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